ANALISIS MANAJEMEN VOLUNTEER DALAM PENYELENGGARAAN EVENT: STUDI KASUS ASEAN FOR THE PEOPLE CONFERENCE 2025

Authors

  • Azzah Rihhadatul 'Ais Program Studi D4 Pengelolaan Konvensi & Acara, Fakultas Pariwisata, Universitas Pancasila, Jakarta, Indonesia
  • Mochamad Amboro Alfianto Program Studi D4 Pengelolaan Konvensi & Acara, Fakultas Pariwisata, Universitas Pancasila, Jakarta, Indonesia

DOI:

https://doi.org/10.61696/juparita.v4i3.1224

Keywords:

Volunteer Management, Event Organization, MICE, Case Study, Conference

Abstract

Volunteers are central to international conference operations, yet their episodic and non-contractual work requires adaptive management. This qualitative descriptive case study examined volunteer management at the ASEAN For The People Conference 2025. Informants comprised one volunteer coordinator and four volunteers from the Liaison Officer, Runner, Crowd Control, and Usher divisions. Data were collected through observation, semi-structured interviews, and documentation. The analysis involved data reduction, display, conclusion drawing, and verification. Source and technique triangulation supported credibility. Volunteer management covered workforce planning, recruitment and selection, orientation and training, direction and supervision, and recognition and evaluation. Placement considered experience, English proficiency, interests, personal characteristics, and role preferences. Key challenges involved speaker schedule changes, cross-party miscommunication, meal distribution, volunteer identification, fatigue, crowd congestion, and unclear recruitment-result notifications. The system supported event continuity but requires integrated cross-division communication, backup personnel, structured breaks, attendance-based meal distribution, identification for all volunteers, complete recruitment notifications, and documented post-event evaluation.

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Published

2026-09-27

How to Cite

’Ais, A. R., & Alfianto, M. A. (2026). ANALISIS MANAJEMEN VOLUNTEER DALAM PENYELENGGARAAN EVENT: STUDI KASUS ASEAN FOR THE PEOPLE CONFERENCE 2025. Jurnal Pariwisata Tawangmangu, 4(3), 537–547. https://doi.org/10.61696/juparita.v4i3.1224

Issue

Vol. 4 No. 3 (2026): September 2026

Section

Articles

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Copyright (c) 2026 Azzah Rihhadatul 'Ais, Mochamad Amboro Alfianto Alfianto

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