MARIA ASSUMPTA DE ARAUJO; SONI LETEK; YOHANES SOARES. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR UNIT OESAPA. Mount Hope Management International Journal, [S. l.], v. 2, n. 1, p. 12–20, 2024. DOI: 10.61696/momil.v2i1.262. Disponível em: https://journal.bukitpengharapan.ac.id/index.php/MOMIL/article/view/262. Acesso em: 13 may. 2026.